Returns & Exchanges

At Velour Beauty, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all unused and unopened beauty products. If your selection isn't the perfect fit for your routine, our streamlined process ensures a hassle-free exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your items, we will process your refund to the original payment method within 5-7 business days.